FAQs

Is there customer service contact information?

Depending on the type of query, we have dedicated centres that can handle your request.

Only Park’N Fly Rewards member program associated questions should be directed to the following customer service centre. loyalty@parknfly.ca

For other queries, please refer to our Locations & Contact Information page.

What is the Park'N Fly Rewards Program?

By joining the Park'N Fly Rewards program, customers start earning points towards free parking days on every stay. There’s no cost to join the Park'N Fly Rewards program, and it’s simple and easy to en-roll.

Note: The Park'N Fly Rewards program is not available at our Halifax location.

How can someone enroll in Park'N Fly Rewards?

Visit parknfly.ca and select the Park'N Fly rewards button – Not a member? Join Now. Simply click on the “want to join” button and follow the step by step enrolment form. Once completed you will receive a membership card that will be mailed directly to your preferred address selected. Please allow 2 - 3 weeks for delivery.

Do I receive any information upon enrolling?

You’ll receive a plastic “Park'N Fly Rewards” card, which is personalized with your name and unique number. You have the option of swiping or scanning the card to ensure you receive the points and other benefits.

How are Rewards points earned?

Earning the points are automatic, each time you park at Park’N Fly, by simply using your membership card at check out, your account will be credited with the amount of points you’ve earned. The amount of points earned are based on the amount of eligible charges. You earn 1 Rewards point for every dollar spent (eligible charges). No Park’N Fly Rewards points are earned on free days or charges that are not considered eligible, (Non parking charges, taxes, optional services, etc.)

How do I know how many points I have?

You have a personalized online page. By simply visiting the website and clicking on existing member, you’re able to access your personalized page that details all activity along with Rewards points earned to date.

How do I redeem for Rewards points?

Login to your homepage and click on Redeem Rewards Points. By following the online step-by-step process you’ll be able to redeem for your FREE DAYS.

How many points do I earn?

Earning Rewards points is easy. Earn 1 Rewards point for every $1 CAD spent on eligible charges. Eligible charges refers to parking charges only. Optional service purchased, taxes, surcharges or any other item that is not related to the parking charges are not considered eligible. If your parking charges amount to $50.00 (pre-tax) total rewards points earned is 50.

Each stay earns Rewards Points. Learn more about the Park'n Fly Rewards program.

Will my points expire?

Park’N Fly Rewards points expire after 12 months of Rewards account inactivity.  Rewards account activity includes that accumulation of Rewards points with at least one qualifying stay at a participating Park’N Fly facility and/or the redemption of free day(s) within a 12-month time period. See section 12 of Park’N Fly Rewards Rules and Conditions

How do I avoid my points from expiring?

If you have no parking activity within a 12-month period, prior to the end of the 12-month period of no activity, simply redeem your points for Free day certificates.  These certificates can be used at a later date.  You do not need to know when your next parking stay is in order to redeem for your free parking days. This will ensure that (a) your points are utilized, and (b) your account remains active.   

Do I need to redeem all my points?

No, all you need is one activity to keep your account active.  Simple redeem for a free day and that will maintain an active account status.

Is the Park’N Fly Rewards program compliant with legislation regarding loyalty points?

Ontario members: Park’N Fly Rewards Rules and Conditions policy on expiring loyalty points is compliant with Section 47.1 (1) of Ontario’s Bill 47, Protecting Rewards Points Act (Consumer Protection Amendment), 2016 which states that no supplier shall enter into or amend a consumer agreement under which rewards points provided expire due to the passage of time alone.

Who do I contact for further questions?

You can email loyalty@parknfly.ca where the information is received by the Park'N Fly Rewards Administrator and is responded to within 24 hours of receipt.

How do I earn Aeroplan Miles?

It’s simple to earn Aeroplan Miles at Park’N Fly. Simply show your Aeroplan Card at time of check-out and you’ll receive the number of Aeroplan Miles based on the city and facility you’re parking at.

  • Earn 100 Aeroplan Miles every time you use a participating Park’N Fly airport Valet facility - available in Toronto, Winnipeg and Vancouver.
  • Earn 50 Aeroplan Miles every time you use a participating Park ‘N Fly airport Self-Park facility**
  • Self Park Facility available in Edmonton, Ottawa, Halifax and Toronto

As a Park’N Fly Rewards Member you earn 50% more Aeroplan Miles each time you use your Park’N Fly Rewards card. +

  • Earn 150 Aeroplan Miles on every stay at Park’N Fly Valet in Toronto, Winnipeg and Vancouver
  • Earn 75 Aeroplan Miles on every stay at Park’N Fly Self Park locations in Edmonton, Ottawa, Toronto*

How to earn Aeroplan Miles with Park'N Fly

  • Aeroplan Miles are awarded upon presentation of Aeroplan Card at time of check-out at participating Park'N Fly locations in Canada.
What do I get with Park'N Fly service?

With Park'N Fly, you get the premiere airport parking experience that can only come from having over 40 years experience in the business. As Canada’s ONLY national airport parking service, you can trust Park'N Fly to provide you with a seamless transition from your car, right to the front door of the terminal. Our friendly and professional staff will assist you every step of the way, and will ensure that you find the parking service that is right for your needs. Our shuttle service is fast and reliable, and will drop you off right at the terminal for departure.

We'll pick you up and return you quickly to your lot upon your return. Your car will be kept in one of our well lit, fenced-in compounds. Park'N Fly also offers Valet Executive Services such as oil changes, automotive maintenance and full exterior and interior detailing of your vehicle.

How frequently do the shuttle buses run to and from the airport?

The Park’N Fly shuttles operate 24 hours a day. The shuttles that serve our Valet Toronto location departs every 8 minutes (or less) from the Valet location. For the other markets that operate a Valet or Self Park service, the shuttle departs those lots on average every 15 – 20 minutes (or less).

What hours does Park'N Fly operate?

Park'N Fly is open 24 hours a day, 365 days a year to ensure that you can always find the perfect parking spot, regardless of when your flight leaves. Our shuttle times remain consistent at any hour of the day or night, on weekdays, weekends, and holidays.

Is my car going to be safe while I’m away?

When you leave your vehicle with Park'N Fly, you can feel at ease knowing that each of our lots across Canada are secure, well lit, fenced in, gated and monitored to provide for the safety and protection of your car, so you can enjoy your trip with one less worry on your mind.

What does it cost to park at Park'N Fly?

Park'N Fly offers a variety of different parking services to meet the needs of every one of our customers. Click here to be re-directed to use our Find Your Rate Calculator to establish your cost.

What payment methods does Park'N Fly accept?

Park’N Fly accepts all major credit cards and debit cards for payment. Canadian and US currency is available at certain locations in Canada.

For the Self Park and Economy lots in Toronto and Express A and Express B in Montreal credit cards are the only form of payment that is available at these facilities.

What kind of Value Added services are offered by Park'N Fly?

For those customers who choose Park'N Fly’s valet service, they will be able to benefit from many of our value added services such as oil changes, automotive maintenance and full exterior and interior detailing of your vehicle. These services are just another way in which Park'N Fly takes some of the burden off of your shoulders when you return home from your trip. Locations such as Toronto Valet also offer automated self-check-in kiosks for those customers flying with Air Canada.

How do I get to Park'N Fly?

To locate the Park'N Fly location nearest to you, scroll to the top of the website and select your city of departure. Once you have navigated to your city of choice, you will find links for maps and directions to all of the Park'N Fly parking lots for that airport.

Do I need to reserve a spot?

No, you don’t need to reserve a spot at Park'N Fly. At the locations that offer the Valet service simply proceed into the lot and Drop'N Go. It’s that simple, after registering your vehicle. At locations offering the Self Park service, simply find your perfect parking spot and let the shuttle bus take you to the airport. It's as easy as that.

Does Park’N Fly have a fuel surcharge?

The escalating fuel costs have created challenges for our business and in an effort to maintain our current service levels a minor fuel surcharge has been added to the charges. This minor fuel surcharge became effective August 12, 2011 and appears as a separate charge on your receipt.

Note: Our Halifax location does not have a fuel surcharge.

Where can I get Park'N Fly coupons?

You can find all of the latest Park'N Fly promotions on our website or simply visit your local travel agency who will be able to furnish you with a coupon.

Why should I choose Valet over Self Park?

There are many reasons why customers choose Park'N Fly valet service. Our convenient Drop’N Go service allows our professional team of service providers to look after parking your vehicle while you’re on the way to the airport. When you return, your vehicle will be ready and waiting for you.

What steps do I take when I return from my trip?

The first step upon your return is to call the phone number printed on your ticket to inform Park'N Fly that you are awaiting pick-up, for the Valet locations, an automated system will answer and provide you with the opportunity to enter your ticket number. This enables us to begin readying your vehicle for you. Next, head to the designated waiting spot, and a shuttle will be around to get you shortly. If you parked at a Valet location, when you’ve been dropped off at the lot, simply pay for the closed ticket, get in your car, and you’re on your way home.

If you parked at a self-parking location, you should show the shuttle driver the lot locator slip that was provided to you upon your departure, and the driver will bring you to the location where you parked your vehicle. Then proceed to the nearest exit to pay for your parking at one of our automated pay stations, and you’re on your way home.

How much additional time should I allow to check-in at Park'N Fly to get to the airport?

Depending on the lot and city you should give yourself sufficient time to check in at the Park'N Fly lot and get to the airport before the airline's suggested check-in time. Keep in mind traffic and weather can also affect the amount of time required. Please plan ahead and give yourself sufficient time. The recommendation is 45 minutes.

What is an automated pay station?

If you are paying by credit card, our lots are equipped with automated pay stations that allow you to simply scan your ticket, pay the balance and be on your way. They can be easily located at the exit gate, or inside the valet lobby.

Halifax now accepting credit & debit at our pay station in the airport terminal arrivals area.