CUSTOMER SERVICE
FAQ
What is the Parker Rewards Program?
By simply joining the Parker Rewards program, customers start earning points towards free parking days on every stay. There’s no cost to join the Parker Rewards program, and it’s simple and easy to en-roll.
How can someone enroll in Parker Rewards?
• Visit parknfly.ca and select the parker rewards button – Not a member? Join Now.
• Simply click on the “want to join” button and follow the step by step enrolment form.
• Once completed you will receive a membership card that will be mailed directly to your preferred address selected.
Please allow 2 - 3 weeks for delivery.
How are Parker points earned?
• Earning the points are automatic, each time you park at Park’N Fly, by simply using your membership card at check out, parker account will credit the amount of points you’ve earned. The amount of points earned are based on paid days. No Parker points are earned on free days.
How many points do I earn?
• The length of parking stay and the service lot (for those locations that have more than one option) will determine how many points the customer earns. In Toronto, Valet location, the customer would receive 10 Parker Points on every stay up to a maximum of 50 for a 7 day stay and 100 for a monthly stay.
• Each stay earns Parker Points. Click here
Do I receive any information upon enrolling?
• You’ll receive a plastic “Parker Rewards” card, (see below) which is personalized with your name and unique number. You have the option of swiping or scanning the card to ensure you receive the points and other benefits.
How do I know how many points I have?
• You have a personalized online page. By simply visiting the website, www.parknfly.ca and clicking on existing member, you’re able to access your personalized page that details all activity along with Parker points earned to date.
How do I redeem for Parker Rewards points?
• Login to your homepage and click on view point redemption. By following the online step-by-step process you’ll be able to redeem for your FREE DAYS.
Who do I contact for further questions?
• You can email loyalty@parknfly.ca where the information is received by the Parker Rewards Administrator and is responded to within 24 hours of receipt.
What do I get with Park'N Fly service?
With Park'N Fly, you get the premiere airport parking experience that can only come from having over 40 years in the business. As Canada’s ONLY national airport parking service, you can trust Park'N Fly to provide you with seamless transition from your car, right to the front door of the terminal. Our friendly and professional staff will assist you every step of the way, and will ensure that you find the parking service that is right for your needs. Our shuttle service is fast and reliable, and will drop you off right at the terminal for departure. We'll pick you up and return you quickly to your lot upon your return. Your car will be kept in one of our well lit, fenced-in compounds, and those choosing valet service will have their car ready and running for them upon their return. Park'N Fly also offers Valet Executive Services such as oil changes, automotive maintenance and full exterior and interior detailing of your vehicle.
How frequently do the shuttle buses run to and from the airport?
Depending on which Park'N Fly lot you select, shuttle buses leave our lots every 5 (Valet), 15 (Self Park), and 20 (Economy) minutes, depending on the lot. Upon returning from your trip, you can call the phone number on your ticket to inform Park'N Fly you’ve returned, and notify the bus drivers that you need to be picked up.
What hours does Park'N Fly operate?
Park'N Fly is open 24 hours a day, 365 days a year to ensure that you can always find the perfect parking spot, regardless of when your flight leaves. Our shuttle times remain consistent at any hour of the day or night, on weekdays, weekends, and holidays.
Is my car going to be safe while I’m away?
You can rest assured that your car will be in good hands at any one of our well lit, fenced-in, security monitored parking lots. With over 40 year’s experience, Park'N Fly understands the importance of protecting our customers' vehicles.
What does it cost to park at Park'N Fly?
Park'N Fly offers a variety of different parking services to meet the needs of every one of our customers. Click here to be re-directed to our Quick Rate calculator.
What payment methods does Park'N Fly accept?
Park'N Fly accepts all major credit cards, as well as debit cards, Canadian currency as well as U.S. funds at the approximate rate of exchange.
What kind of Value Added services are offered by Park'N Fly?
For those customers who choose Park'N Fly’s valet service, they will be able to benefit from many of our value added services such as oil changes, automotive maintenance and full exterior and interior detailing of your vehicle. These services are just another way in which Park'N Fly takes some of the burden off of your shoulders when you return home from your trip. Some locations also offer automated self check-in kiosks for those customers flying with Air Canada.
How do I get to Park'N Fly?
To locate the Park'N Fly location nearest to you, scroll to the top of the website and select your city of departure. Once you have navigated to your city of choice, you will find links for maps and directions to all of the Park'N Fly parking lots for that airport.
Do I need to reserve a spot?
No, you don’t need to reserve a spot at Park'N Fly. Simply Drop'N Go or park & go on the day of your trip. Easy as that.
How much does shuttle service cost?
Park'N Fly shuttle service is FREE. Once your car has been parked, and you’ve been checked in, just hop onto the shuttle and relax as our friendly and courteous drivers take you right to the terminal.
Where can I get Park'N Fly coupons?
You can find all of the latest Park'N Fly promotions on our website. Click here to be redirected to our Specials to Go page.
Why should I choose Valet over Self Park?
There are many reasons why customers choose Park'N Fly valet service. Our drop and go service ensures that our professional team of service providers look after your vehicle while you’re on the way to the airport. In addition, Valet customers traveling on Air Canada have the option of using our self check-in kiosks to obtain their boarding pass. Valet customers also have the option of using our valet executive services.
What steps do I take when I return from my trip?
The first step upon your return is to call the phone number printed on your ticket to inform Park'N Fly that you are awaiting pick-up. Next, head to the designated waiting spot, and a shuttle will be around to get you shortly. Once you’ve been dropped off at the lot, simply pay for the closed ticket, get in your car, and you’re on your way home.
How much additional time should I allow to check-in at Park'N Fly to get to the airport?
Depending on the lot and city you should give yourself sufficient time to check in at the Park'N Fly lot and get to the airport before the airline's suggested check-in time. Keep in mind traffic and weather can also affect the amount of time required. Please plan ahead and give yourself sufficient time.
What is an automated pay station?
If you are paying by credit card, our lots are equipped with automated pay stations that allow you to simply scan your ticket, pay the balance and be on your way. They can be easily located at the exit gate, or inside the valet lobby.
Is there customer service contact information?
Email Customer Service:
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